Refund policy

Refund, Returns & Exchanges. Shipping and payment information

Shipping information

Delivery by postal service is carried out using the services of RUE “Belpochta

The order is sent only after receipt of 100% payment for the cost of goods and services for forwarding the order. Going to checkout you will see a fixed shipping cost to your country.

After sending the parcel the Buyer will be sent a track code, which can be used to track the location of the parcel on the site of RUE “Belposhta”. www.belpost.by

Orders are only sent on weekdays Monday through Friday.

Delivery time: 7-90 working days.

Attention!!! Carefully enter postal and other data. The shop is not responsible for any errors you have made.

RETURNS AND EXCHANGES

During the order picking process, all products are inspected for defects.

According to the resolution of the Council of Ministers of the Republic of Belarus from 14.06.2002 № 778 “On measures to implement the Law of the Republic of Belarus “On Protection of Consumer Rights” perfumery and cosmetic goods are not subject to return and exchange.

If the order is delivered by post, the product is not subject to return or exchange. In individual and exceptional cases, we can resend the broken item or refund the money for it. For each case, the customer must provide photos/videos and proof of damage during shipping.

CANCELLATION POLICY:

Our order fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. We will begin to process your order immediately after you click the Submit Order button. Therefore, your order CANNOT BE CANCELLED OR MODIFIED in any way once it has been submitted. In case you have any questions about payment or you have not received the paid goods for any reason, please contact us by any means convenient for you. You can always call/write on +375 29 147 31 06 (WhatsApp, Telegram, Viber) or write to our e-mail: sales@bernovich.com

Refund

We offer a full refund, no questions asked, if your order has been lost or the tracking code is not detected in the destination country within 90 business days.
If you were unable to receive/declined your order for any reason, we will issue a refund minus shipping charges ($9.95, 8.16€, or other shipping charges applicable to your region) + one-time fee for unreasonable cancellation of the order $15.

Please let us know by visiting our Contact Us page and sending us a message. To ensure prompt resolution, please provide your order number and details of any issues.

Payment

We accept Paypal and credit cards: Visa, MasterCard, AMEX, Discover, PayPal, Diner’s Club, JCB and Debit cards (in the U.S.) from one solution through 2Checkout fully secure hosted payment pages.

Contacts on payment issues

In case you have any questions about payment or you have not received the paid goods for any reason, please contact us by any means convenient for you.

You can always call/write on +375 29 147 31 06 (WhatsApp, Telegram, Viber) or write to our e-mail: sales@bernovich.com

Our details

Opening hours: from 10-00 to 17-00, Monday-Friday off Saturday, Sunday.

LLC “Selena Kosmetik” UNP 191250811

State Registration Certificate No. 191250811 of 15.09.2009, issued by the Minsk City Executive Committee.
Registration number in the Trade Register of the Republic of Belarus: №180094 from 29.01.2015.

Legal address:
Republic of Belarus, index 220124 Minsk, Masiukovshchina str. 2a k. 41

Postal address: 220116 Minsk PO Box 127 of Selena Kosmetyk Ltd.